Reference

Read Our Terms Before You Open an Account

These terms set out exactly what you agree to when you create a 777luki account, deposit via DANA, OVO or GoPay, and access the lobby. Access depends on local law and is available only where your region permits.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated when policy changesContact support with any question
777luki Read Our Terms Before You Open an Account
HOW WE HANDLE POLICY

How 777luki Manages Your Account Under These Terms

We handle account data, wallet records and access logs according to the commitments described here. Each section below explains one area of our practice — so you know what we retain, how long we keep it, and who to contact when something needs to change.

Account Data and Retention We keep transaction records linked to your DANA, OVO or GoPay wallet for as long as required by our internal compliance process and any applicable local regulation.
Account Security Practices Your login is protected by OTP verification at sign-in. We do not store raw wallet credentials. If you suspect unauthorised access, contact support immediately through live chat.
Cookies and Session Data We use session cookies to keep your lobby state active across pages. Persistent cookies help us remember your language and payment preference. You can clear them from your browser settings at any time.
Requesting Changes or Corrections To update personal details, close your account, or request a record of what we hold, contact our support team via live chat or email. We action verified requests within our standard processing window.
TERMS CONTACT PATHS

Ask Us About Any Term Directly

If a clause is unclear, or you want to flag a concern about how a term applies to your account, our Indonesia support team is here. You can reach us through live chat from inside your account dashboard, by email for formal written queries, or via our social messaging channel for faster replies. We aim to respond to all terms-related queries through the same path you use to reach us.

Team online

Live Chat

Open your account dashboard and tap the chat icon to reach our Indonesia support team. Use this for quick questions about specific clauses or account-level rule clarifications.

Email Support

For formal written requests — such as asking for a copy of the terms applied at the time you registered — send us an email. We log and track every written query we receive.

Social Messaging

Reach us via our official social messaging channel for shorter questions about wallet rules, withdrawal conditions or account-use policies under these terms.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — covering wallet deposits, access conditions, data rights and what happens if a term changes after you have already opened an account.

Yes. Every deposit you make — whether through DANA, OVO or GoPay — is covered by the payment section of these terms. The rules on processing, verification and reversals apply to all wallet methods equally.

The updated version takes effect as soon as it is published here. If you continue using your account after an update, that counts as acceptance. We recommend checking this page periodically, especially before a large deposit or withdrawal.

Access depends on local law and is available only where your jurisdiction permits it. We do not verify regional access for every location, so it is your responsibility to confirm that using this service is lawful where you are.

Email our support team with your account details and the approximate registration date. We keep version records and can provide the applicable terms in writing within our standard handling window.

Stop using your account and contact our support team via live chat or email. We will explain the clause and, if you still disagree, assist you with closing your account through the standard process.

Reach out through live chat first for a quick check. For a formal dispute, use the email channel so we can log your query, review the relevant transaction records and respond in writing with our findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.